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Shipping and Delivery

To avoid delay of your order, please make sure your delivery information is correct and complete.

For international orders, please note that there may be delays due to customs clearance.

There may be some damages to the package box during shipment.   The buyer must accept the goods in case there are the aforementioned damages.

International Delivery Times

Delivery times are estimates only and refer to working days only. Please allow extra time for your order to be processed during public holidays and peak seasons.

Pre-order items

All pre-orders are noncancellable.

The buyer must arrange payment of balance (if any) and delivery of the goods within two months from the date of notice of goods availability of the preorder items from the seller. Otherwise, the seller reserves the right to forteiture the deposit.

The delivery lead time showed in your selected shipping method means the lead time from the date the seller receive the buyer's payment of the balance.

Order Tracking

For shipments with tracking number, we will send a shipment notification informing you the tracking number by email once the shipment is dispatched.

Import Taxes & Duties

All orders are subject to Customs and Duty charges, payable by the buyer or recipient of the order.

Return Policy

The buyer is entitled to 14-day replacement guarantee. If the product is faculty, the buyer can exchange it within 14 days after receipt for the same model. under the following procedures and conditions.

- Please let the us know  your return case by clicking into “Return Requisition Form" and fill in the information accordingly.

- We will inform you the return case reference number by email. Please state clearly the reference number when returning the goods.

- The returned merchandise must be unused and in new condition that can be sold again with the original package intact.

- We will evaluate your return case upon receiving of the item(s).

- We reserve the right to make the final decision on all return cases.

- All shipping & other costs for returns & exchanges are to be borne by the buyer.

- As we are not responsible for the return packages until it reaches us, you are recommended to use a trackable shipping method.

- Items returned after the 14-day period or/and sent without a case number will not be processed.

Return Address: KitzConcept Ltd   Flat N 7/F Century Center, 33-35 Au Pui Wan St, Fotan, Shatin, Hong Kong

Missing Item

Please contact us immediately so that we can arrange to resend the item(s).

Disclaimer:

All prices are based on US Dollar. The HKD dollar prices are for reference only. The actual amount of HKD paid will depends on Paypal exchange rate or credit card exchange rate at the time of the transaction.

All payments are Non-Refundable.

Final products may vary slightly from the photos or sample. We reserves the right to change the product details without prior notice.

In case of disputes, we reserves the right to make the final decision.

For preorder items, the estimated available date is for reference only and is subject to change without prior notice.

What should I do if my order hasn’t been delivered yet?

Your estimated delivery lead time is shown when you check out.  Please allow until this lead time for your order to arrive.  It’s also worth checking if there are any local delays in your area.

You’ll be able to follow your order if it’s been sent with a trackable service. For Express Delivery, please click to www.hkpost.hk and enter your tracking number.

If your estimated delivery lead time has lapsed and your haven’t received your order, just let us know by click into “Contact Us”.

How can I order Preorder items?

The procedure for placing preorder is the same as that of in-stock or on sale items.  The only different is the payment amount. 

In some cases, only partial of the total price as deposit is requested.  When the goods arrived, we will send Paypal invoice for the balance to your email address informing you the availability.  We will proceed to shipment of the goods upon receipt of your payment.  If there is no payment within two months after the email date, we will consider it as cancellation of the order.

If full payment is requested during preorder, we will proceed to shipment upon receipt of the goods.

How can I order if there is no available shipping quotes?

As we are still improving our system, we are sorry that there may be cases in which no shipping quotes are shown.  Please let us know your order by clicking into “Contact Us” and we will handle it immediately.

About Payment Security:

PayDollar is a leading, secure and reliable international payment service provider to banks and online merchants since 2000. Customers' payment details are securely transmitted to the acquiring bank, card and payment companies for real-time transaction authorisation using 256-bit Extended Validation Certificates (EV) SSL transaction encryption. PayDollar supports CVV/CVC check as well as 3-D secure authentication of Visa and MasterCard namely: Verified By VISA, MasterCard SecureCode for added security protection for both customers and merchant.

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